Customer Experience Specialist – Automotive Sales Position Available In Norfolk, Massachusetts

Customer Experience Specialist – Automotive Sales

CARMART – 3.5

Walpole, MA Job Details Full-time $15 – $30 an hour 7 hours ago Benefits Paid training Paid holidays Flexible schedule Qualifications Automotive sales Spanish Teamwork 7 years 6 years Interpersonal skills Automotive sales experience (3-5 years) Sales Automotive sales experience (6-10 years) Customer service 5 years Automotive sales experience (Less than 1 year) Automotive sales experience (More than 20 years) Automotive sales experience (1-2 years) Trello 11+ years No experience needed English Automotive sales experience (11-15 years) 3 years 8 years Used vehicle sales Organizational skills Portuguese 1 year Phone etiquette 9 years AI 4 years Hybrid vehicle sales 2 years Automotive sales experience (16-20 years) Communication skills Entry level Dealership operations Under 1 year 10 years Full Job Description CARMART is seeking a motivated and customer-focused Car Sales Representative to join our growing team. This is an excellent opportunity for someone fluent in Portuguese / Spanish, and English who is eager to develop their career in a supportive and fast-paced automotive sales environment. As a key team member, you will guide customers through the entire sales process—from initial contact to final purchase—delivering a seamless and enjoyable experience.

Key Responsibilities:

Greet and assist walk-in customers, phone inquiries, and online leads in Portuguese, Spanish, or English Understand customer needs and recommend suitable vehicle options Conduct test drives and explain financing and warranty options (training provided) Maintain accurate customer records and manage sales leads using CRM software Perform follow-ups with prospective clients to close sales Work collaboratively with the Finance, Service, and Management teams to ensure customer satisfaction Assist with inventory presentation and showroom organization Participate in cold calling and other lead-generation activities as needed

Qualifications:

Fluency in Portuguese / Spanish , with strong English communication skills Excellent interpersonal and customer service skills Sales or customer service experience preferred (training provided for the right candidate) Strong organizational abilities and attention to detail Professional phone etiquette and follow-up skills Full-time availability, including Weekends Positive attitude and a proactive, team-oriented approach

What We Offer:

Competitive base salary + uncapped commission structure Employee pricing on vehicle purchases A supportive and close-knit team environment where your input is valued Modern workflow tools such as Trello and AI assistants Ongoing training and career development opportunities How to

Apply:

Please send your résumé or a brief introduction to or call (508) 921-3047 . Interviews are ongoing— don’t miss your chance to join a growing team! CARMART is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

Job Type:

Full-time Pay:

$15.00 – $30.00 per hour Expected hours: 20 – 50 per week

Benefits:

Flexible schedule Paid training

Schedule:

Day shift Holidays Weekends as needed

Supplemental Pay:

Bonus opportunities Commission pay Monthly bonus Performance bonus People with a criminal record are encouraged to apply

Work Location:

In person