Customer Service Representative ( Parts sales ) Position Available In Norfolk, Massachusetts

Customer Service Representative ( Parts sales ) Premier Equipment, Inc 43 South Maple Street, Bellingham, MA 02019 Job Overview We are seeking a Customer Service Representative to join our parts department team. The ideal candidate will be responsible for providing exceptional customer service with our parts department team. Duties

• Interact with our customers and team to provide and process information in response to inquiries, concerns, and requests for parts.
• Handle and resolve customer complaints promptly and professionally
• Maintain a high level of professionalism with our customers and team and work to establish a positive rapport
• Accurately identify components in parts manuals.
• Process orders, forms, applications, and requests
• Proactive order planning with the sales team.
• Keep records of team interactions, transactions, comments, and complaints
• Communicate and coordinate with all employees across departments as needed
• Maintain brand image as required.
• Work with team on any onsite interdisciplinary duties as needed. Skills
• Strong background in sales and customer service
• Experience in parts lookups including automotive.
• Excellent communication skills to effectively interact with our customers.
• Accurate and organized documentation.
• Confident multitasker
• Demonstrated phone etiquette skills
• Familiarity with Microsoft and Quickbooks.
• Valid Drivers license.

Job Type:

Full-time Pay:

$20.00

• $24.

00 per hour

Benefits:

401(k) Health insurance On-the-job training Paid time off

Shift:

Day shift

Work Location:

In person