Veterinary Client Service Representative Position Available In Norfolk, Massachusetts

Veterinary Client Service Representative 4.0 4.0 out of 5 stars Franklin, MA 02038 Description At Acorn Animal Hospital , we pride ourselves on delivering exceptional veterinary care while building lasting bonds with our clients and their beloved pets. We’re looking for a friendly, professional, and dependable Client Service Representative (CSR) to join our front desk team. As the first point of contact for pet parents, our CSRs are more than receptionists—they are the face and voice of the hospital. They create meaningful first impressions, help guide clients through their visits, and ensure every interaction reflects the warmth and professionalism we’re known for. Some of the responsibilities you will own in this role: Client Communication Greet clients with enthusiasm and a warm, welcoming attitude Answer multi-line phones using designated phone scripts; convert inquiries into appointments Clearly outline costs and payment policies in a supportive, informative way Build relationships with clients to foster trust and long-term loyalty Handle correspondence including appointment reminders, welcome letters, thank-you and sympathy cards Diffuse tense situations with empathy and professionalism Veterinary Knowledge & Client Education Answer questions about basic animal care and wellness services Direct medical questions appropriately to veterinary staff Educate clients on over-the-counter products like parasite preventatives and supplements Computer & Telephone Skills Accurately update patient and client records in our practice management software Efficiently manage phone calls and relay accurate messages Demonstrate strong computer and data-entry skills Schedule Management Maintain a smooth and organized appointment flow Triage urgent needs and prioritize emergency calls appropriately Admissions, Discharges & Transactions Admit patients and prepare medical documents and certificates Create and review invoices; handle payments with accuracy and care Communicate treatment plans and estimates with clarity and compassion Facility Support Keep the lobby clean, tidy, and inviting Support the proper function of office equipment (phones, computers, etc.) Teamwork & Culture Maintain a positive and respectful attitude with colleagues Stay calm under pressure and be solution-oriented Exhibit a genuine love for animals and a passion for client care Preferred Qualifications Previous experience in a veterinary or medical front desk role preferred Comfort working in a fast-paced environment with shifting priorities Strong communication, organization, and multitasking skills Empathy, professionalism, and attention to detail A positive, team-first mindset Benefits Competitive pay based on experience Health, dental, and vision insurance Paid time off 401K with company match Staff pet care discounts Supportive and inclusive team environment Training and growth opportunities About Acorn Animal Hospital Acorn Animal Hospital, located in Franklin, MA, offers high-end diagnostic equipment, including digital ultrasound, fully integrated digital x-ray, video endoscope, top-of-the-line in-house laboratory equipment, and a vast pharmacy of medications and retail products. Inspired by our shared passion for exceptional animal care, we have built a team of the industry’s most talented, hard-working, and compassionate veterinary professionals. Our team of experienced veterinarians can provide training and mentorship in ultrasonography, radiology, general surgery, orthopedic surgery, and internal medicine. We have a very high Technician to doctor ratio to ensure that assistance is always available. We have very low support staff turnover and a large team of highly skilled technicians that our doctors rely on to drive efficient workflow, independently handle treatments, and think one step ahead. Our hospital offers a fun, team-oriented environment with engaged support staff. We believe happy employees provide higher quality care for our patients, which is why we guarantee that our team members have a schedule that offers a strong work-life balance and adequate time away from work for personal fulfillment. Acorn Animal Hospital is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams. Equal Opportunity Employer Policy Acorn Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply