Client Care Representative Position Available In Plymouth, Massachusetts

Client Care Representative 3.7 3.7 out of 5 stars 1014 Pearl Street, Brockton, MA 02301 Job Summary The Client Care Representative develops caring and trusted connections with the people behind the pets. We are experts in the Pet Care service industry and proud of the niche we hold in our marketplace however it is that extra personal touch and focus on client engagement that creates a superior and memorable customer experience. Client Care Representative actively demonstrate an understanding and connection with our core values as described in our Mission/Vision Statements. Essential Responsibilities Welcomes clients into the showroom, creates interpersonal connections and offer assistances Familiarizes customers with product options, including food, supplements, handling tools and toys Follows daily task lists; complete opening/closing checklists Maintains the stockroom, ensuring cleanliness, organization and expiration date checks Maintains showroom etiquette, including product rotations, replenishment and accurate pricing Physically guides customers throughout the showroom to access products Follows color-coded instructions/systems that describe restrictions and permissions for dog handling Adheres to vaccine policies and protocols for verification and record keeping Manages booking systems and processes for all services Check-in and check-out of daycare dogs Follows specific protocols for the intake and release of boarding dogs Stays informed about current promotions and incentives Follows guidelines to safely navigate dogs throughout the facility Books grooming reservations Assists clients with bringing pets, pet belongings, or store purchases to their vehicles as needed Maintains clean and safe facilities, including waste disposal, snow removal and salt applications Assists with the evacuation of all animals in the event of an emergency Qualifications 3+ years’ experience in a customer service and/or retail setting Pet industry experience strongly preferred Passionate about animal welfare; treats all animals with compassion and kindness Comfortable interacting with dogs and cats of all breeds and sizes Education High School Diploma or equivalent preferred but not required Computer Skills Must be able to learn and use all appropriate technology to effectively perform role Must be able to learn and easily adapt to new technology to meet business needs Physical Demands Regular standing, walking, kneeling, crouching, crawling, twisting, reaching and climbing Lift and carry up to 50lbs regularly and up to 175lbs with appropriate assist Safety handle and walk large dogs, manage strong leash pulling Sufficient manual dexterity for all tasks Ability to hear animal vocalization and verbal instruction clearly Visual acuity to observe animal behavior, detect distress/illness and read materials Working Conditions Potential exposure to dog and cat bites Potential exposure to contagious diseases or infections Exposure to contaminants Exposure to extreme weather (i.e. heat and cold) Must work around pet hair and dander

Job Type:

Full-time Pay:

$17.00 – $22.00 per hour Expected hours: 32 – 40 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Monday to Friday Weekends as needed

Work Location:

In person