Dispatcher – Customer Service Position Available In Plymouth, Massachusetts

Dispatcher – Customer Service 3.1 3.1 out of 5 stars 1001 Bedford Street, Bridgewater, MA 02324 Weekend Dispatcher for Busy Livery Company Job Location Headquarters –

Bridgewater, MA Position Type:

Full time

Pay:

Based on Experience Must be willing and available to work evenings and Saturday mornings A & A Metro Transportation seeks a Full time Dispatcher/Customer Service Representative This position is responsible for answering incoming calls, dispatching drivers, and providing on time service. The company provides diversified service to clients ranging from premium service to 7D, to medical, to shuttle and sedan transfers. The Dispatcher/Customer service rep. will be responsible for dispatching vehicles within the greater Boston and surrounding areas. •Experience with Santa Cruz is a PLUS. •Duties and responsibilities include the following: Troubleshoot customer problems by communicating with drivers, office staff and customers verbally and in writing Monitor fleet and dispatch drivers as needed Dispatch and schedule trips Take complete and accurate reservations as needed and enter into our software Establish a positive rapport with drivers

Desired Qualifications:

Minimum high school diploma/ or GED Minimum 2 yrs. experience dispatching minibuses, motor coaches, sedans, vans & Taxi’s Proven track record of dispatching a large number of drivers Superior customer service and phone skills, problem solving, time management, and organizational skills Maintain a friendly and positive attitude when communicating with drivers to ensure high quality service. Work schedule : Thursday – Friday 11-7pm Saturday-Sunday – 6am-5pm Being on-call is required

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Application Question(s): Are you available to be on-call ?

Experience:

Dispatching:

2 years (Required) Ability to

Commute:

Bridgewater, MA 02324 (Required) Ability to

Relocate:

Bridgewater, MA 02324: Relocate before starting work (Required)

Work Location:

In person