Customer Service Representative Position Available In Suffolk, Massachusetts

Job Description:

A well-established healthcare organization in Andover, MA isseeking a Customer Service Specialist to join its growing team.

This is a full-time, temp-to-hire position paying $24/hour, withhours from Monday to Friday, 8:00 AM to 5:00 PM. The role is 100%in-office in Boston. The company, which operates a nationalpharmacy service for injured individuals, is expanding its newlyformed customer service division and offers a dynamic workenvironment with opportunities for growth.

Job Responsibilities:

Serve as the first point of contact for patients and facilitiesusing pharmacy services Manage inbound and outbound calls withprofessionalism and empathy Resolve patient concerns in real-timeby coordinating across internal teams Educate patients on theirmedication regimen and delivery process Track and follow up ondelivery statuses to prevent medication access disruptions Ensurecompliance with HIPAA and pharmacy regulations Document allinteractions and resolutions thoroughly Contribute to patientsatisfaction initiatives and service improvement efforts

CandidateQualifications:

Experience in customer service, preferably in acall center or healthcare setting Strong communication skills andthe ability to multitask effectively Familiarity with CRM systems,softphones, and call center tools Knowledge of HIPAA and healthcaredata privacy standards Tech-savvy, organized, and able to remaincalm under pressure Passion for helping others and contributing topatient care outcomes Qualified and interested candidates areencouraged to apply today for immediate consideration. Beacon Hillis an equal opportunity employer and individuals with disabilitiesand/or protected veterans are encouraged to apply.

Californiaresidents:

Qualified applications with arrest or conviction recordswill be considered for employment in accordance with the LosAngeles County Fair Chance Ordinance for Employers and theCalifornia Fair Chance Act. If you would like to complete ourvoluntary self-identification form, please click here or copy andpaste the following link into an open window in your browser:https://jobs.beaconhillstaffing.com/eeoc/ Completion of this formis voluntary and will not affect your opportunity for employment,or the terms or conditions of your employment. This form will beused for reporting purposes only and will be kept separate from allother records.

Company Profile:

Founded by industry leaders to seta new standard in search, career placement and flexible staffing,we deliver coordinated staffing solutions with unparalleledservice, a commitment to project completion and success and apassion for innovation, creativity and continuous improvement. Ourniche brands offer a complete suite of staffing services toemerging growth companies and the Fortune 500 across marketsectors, career specialties/disciplines and industries. Over time,office locations, specialty practice areas and service offeringswill be added to address ever changing constituent needs. Learnmore about Beacon Hill and our specialty divisions, Beacon HillAssociates, Beacon Hill Financial, Beacon Hill HR, Beacon HillLegal, Beacon Hill Life Sciences and Beacon Hill Technologies byvisiting www.bhsg.com .

Benefits Information:

Beacon Hill offers arobust benefit package including, but not limited to, medical,dental, vision, and federal and state leave programs as required byapplicable agency regulations to those that meet eligibility. Uponsuccessfully being hired, details will be provided related to ourbenefit offerings. We look forward to working with you. BeaconHill. Employing the Future (TM)