Customer Service Representative Position Available In Suffolk, Massachusetts

Customer Service Representative Consular Outsourcing BLS Services Inc.

• 1.7 Boston, MA Job Details Full-time $21 an hour 17 hours ago Qualifications Bilingual Spanish Interpretation BLS Certification Microsoft Office Bachelor’s degree Computer skills Associate’s degree Communication skills Entry level Full Job Description BLS International, one of the world’s largest outsourcing and technology s
• ervices specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officers in Application Center in Boston, MA. The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government.
• This is an excellent opportunity for anyone looking to build a career in citizen services. This is a front office Customer Service with high attention to detail and ability to work in a fast-paced environment. Job Responsibilities
• Client facing
• answering queries, advising applicants, managing disputes Customer Service
• attending phone calls/emails Collection of visa applications & document scrutiny for visa processing, attestation & legalization services Biometrics capture (Photo & Fingerprints) Cash collection & POS entry Data Entry with 100% Accuracy
• complete the application life cycle in system Provide applicants with information on all Value-added services Admin duties: photocopying/scanning/filing/inventory Complete the delivery of passport to applicant via courier or pick-up Other duties as assigned

Required Experience & Qualifications:

• Excellent communication skills in English Fluent spanish speaker

Minimum Education:

Associates Degree or Bachelors Computer savvy with working experience of Microsoft Office Hands on experience in updating/creating reports High level of attention to detail under stringent timelines Flexible with work hours (Day shift only) Must be willing to produce background verification check upon hire

Job Type:

Full-time Pay:

$21.00 per hour

Shift:

Day shift

Work Location:

In person