Customer Service Representative Position Available In Suffolk, Massachusetts

Job Summary Our client, an insurance agency based in Boston, is seeking a temporary Customer Service Representative. This role comprises a Monday-Friday position from 8:30am

• 5:00pm schedule, paying $21/hour, and is a contract role for the next 6+ months. Job Responsibilities
• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge. Qualifications
• Above average interpersonal, listening, communication and organizational skills.
• Good analytical and decision-making skills.
• High energy and motivation to follow up and take ownership.
• Bachelor’s or associate Degree

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