Front End Customer Associate – $1,000 Sign On Bonus Position Available In Suffolk, Massachusetts

Front End Customer Associate – $1,000 Sign On Bonus Astound parental leave, paid time off, tuition reimbursement, 401(k), employee discount United States, Massachusetts, Hyde Park Jun 23, 2025
Description
Front End Customer Associate

• $1,000 Sign-on Bonus!

•

Location:

Hyde Park, Massachusetts Position Overview:

The Front End Customer Associate is responsible for both Market Support and Front Counter activities. A personal vehicle is required for travel to and from work. We are Proud to Offer an

Astounding Benefits Package Including:

Rewards:

Competitive compensation plan

Entertainment:

Free internet/video/phone service if you reside in an Astound
serviceable area

Retirement:

401k with employer match and immediate vesting

Family:

Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)

Professional Development:

Paid training and tuition reimbursement program

Leisure and Fun:

Employee discount program

Live YOUR Life:

Generous paid time off plans

Impact:

Established, yet growing, organization where you can make a real impact! The primary position responsibilities will include, but are not limited to: Front End Customer Associate – Coverage Responsibilities Accept customer payments, enter into ICOMS, and provide customers with receipts
Maintain cash drawer and compile deposits
Balance cash receipts daily; reconcile payments
Accept returned and/or swap customer equipment
Provide Coverage at alternate Payment centers as needed
Research and resolve customer billing issues/missing payments
Reschedule work orders for customers
Schedule SROs/trouble calls for customers
Make upgrades/downgrades to existing customers’ accounts
Provide customer education where necessary
Upsell customers on products and services where appropriate Market Support and Order Entry – Responsibilities Answer incoming phone calls from Sales Agents, Customers, Internal Customers,
and provide the requested level of support.
Review daily reports, identify, and resolve issues that will negatively impact,
Astound, Technicians/Contractors and/or Customer Billing
Research and Resolve Customer Escalations from the Customers, Centralized
Service Delivery and local Communities
Support the Retention/Customer Care teams
Credits/Adjustments approved by the business manager
BOLT cases – Assigned by Manager
Inbound and Outbound calls to and from Customers
High Priority projects as assigned by market management Our Astounding candidate will possess:

Skills & Abilities:

Demonstrate strong Customer Service skills
Team orientated mindset
Remain up-to-date on current offerings/promotions
Remain calm and courtesy when working with both internal/external customers
Solid understanding of all Astound products and services
Strong Computer Skills Working knowledge of Gmail Microsoft Office applications
and ICOMS preferred
Ability to adapt to changing priorities
Ability to work effectively in a fast paced and dynamic environment
Ability to multi-task
Close attention to detail
Strong verbal skills
Strong troubleshooting skills
Strong problem-solving skills
Commitment to Punctuality, responsibilities and work habits
Flexibility in work schedule Required Education and/or

Certificates/Credentials:

High School Diploma or equivalent Is this the career opportunity you’ve been searching for? Yes? Then let us know
about you – apply now! The base salary range in Massachusetts for this position is $16.00 – $23.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun Diverse Workforce /

EEO:

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.