REMOTE Bilingual CSR (MA applicants only) Position Available In [Unknown county], Massachusetts
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Job Description
REMOTE Bilingual CSR (MA applicants only) 3.2 3.2 out of 5 stars Massachusetts
- Remote Job description
-
ELIGIBLE CANDIDATES MUST LIVE IN OR NEAR CENTRAL MASSACHUSETTS
- The Panther Group is looking for
BILINGUAL REMOTE
Member Services Representatives that live near Central MA. This is a full-time contract to hire position with many different shifts available. Scheduling interviews
ASAP. JOB DESCRIPTION
The Member Service Representative will be triaging all incoming calls, escalating calls to 3 different call center teams.
JOB DETAILS
DUTIES:
Receives high volume inbound phone calls and triages to appropriate department. Meet or exceed department established key performance indicators. Adheres to assigned schedules to ensure appropriate phone coverage.
EDUCATION
High School Diploma or equivalent required. Associates degree or equivalent work experience preferred.
EXPERIENCE/SKILLS
6-12 months of relevant experience. Preferred customer service experience in health care, call center, retail, hospitality or corporate office. Knowledge of medical terminology is preferred.
SKILL REQUIREMENTS
Maturity and ability to exercise sound judgement Must have strong computer and telephone multitasking skills Must have the ability to navigates through multiple systems Accuracy in data input and documentation Strong written and oral communication skills Entry level Sensitive subject matter
PAY RATE
$17.00 #
INDSUCC Job Type:
Full-time Pay:
From $17.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Schedule:
Monday to
Friday Work Location:
Remote
