Bilingual Customer Service Specialist (Spanish) KeyHolder Position Available In Worcester, Massachusetts

Job Description:

Customer Service Specialists work closely with wholesale andretail customers to determine their needs, answer their questionsabout Sherwin-Williams products, and recommend the right solutions.

Store associates Customer Service Specialists are also expected topromptly resolve any customer concerns and ensure maximum clientsatisfaction as well as stay up-to-date with product features andmaintain the high quality and visual standards of the products andstore. Customer Service Specialists are tasked with achievingexcellent customer service, while consistently meeting the store’ssales goals. Job duties involve contact with customers, which mayinclude minors; and access to cash and other payment methods,electronic equipment, personal information, store merchandise andother items of value, and such access may be supervised orunsupervised. The Company therefore has determined that a review ofcriminal history is necessary to protect the business and itsoperations and reputation and is necessary to protect the safety ofthe Company’s customers, staff, employees, vendors, contractors,and the general public. The individual selected for this role willbe expected to work at Store 1056, located at 836 E

FOREST AVESHREWSBURY, PA 17361

At Sherwin-Williams, our purpose is to inspireand improve the world by coloring and protecting what matters. Ourpaints, coatings and innovative solutions make the places andspaces in our world brighter and stronger. Your skills, talent andpassion make it possible to live this purpose, and for customersand our business to achieve great results. Sherwin-Williams is aplace that takes its stability, growth and momentum and translatesit to possibility for our people. Our people are behind thestrength of our success, and we invest and support you in: Life …with rewards, benefits and the flexibility to enhance your healthand well-being Career … with opportunities to learn, develop newskills and grow your contribution Connection … with an inclusiveteam and commitment to our own and broader communities It’s allhere for you let’s Create Your Possible What is the Process to getStarted? Step 1 – Online Application Find the role(s) that interestyou on our Careers page: https://jobsearch.sherwin.com/ Set aside15 minutes to create your profile by entering or importing yourdetails from one of our job board partners Step 2 – DigitalInterview Upon review of your application, qualified candidateswill be invited to complete a digital video interview via HireVue,our interview partner. The interview will consist of a fewbehavioral based questions You’ll be able to record and completeyour video interview anytime, anywhere! While you can complete thisvideo interview on your own schedule, we ask that this step becompleted within 7 days of receiving an invitation Step 3 -In-Store Interview Your video interview is reviewed by a member ofour Recruitment team and our top candidates are invited to meetwith our team in a store, specialty wholesale branch, floorcoveringfacility or delivery service terminal. At Sherwin-Williams, part ofour mission is to help our employees and their families livehealthier, save smarter and feel better. This starts with a widerange of world-class benefits designed for you. From retirement tohealth care, from total well-being to your daily commute—it mattersto us. A general description of benefits offered can be found athttp://www.myswbenefits.com/ . Click on “Candidates” to viewbenefit offerings that you may be eligible for if you are hired asa Sherwin-Williams employee. Compensation decisions are dependenton the facts and circumstances of each case and will impact whereactual compensation may fall within the stated wage range. The wagerange listed for this role takes into account the wide range offactors considered in making compensation decisions including skillsets; experience and training; licensure and certifications; andother business and organizational needs. The disclosed rangeestimate has not been adjusted for the applicable geographicdifferential associated with the location at which the position maybe filled. The wage range, other compensation, and benefitsinformation listed is accurate as of the date of this posting. TheCompany reserves the right to modify this information at any time,with or without notice, subject to applicable law. Qualifiedapplicants with arrest or conviction records will be considered foremployment in accordance with applicable federal, state, and locallaws including with the Los Angeles County Fair Chance Ordinancefor Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunityemployer. All qualified candidates will receive consideration foremployment and will not be discriminated against based on race,color, religion, sex, sexual orientation, gender identity, nationalorigin, protected veteran status, disability, age, pregnancy,genetic information, creed, marital status or any otherconsideration prohibited by law or by contract. As a VEVRAA FederalContractor, Sherwin-Williams requests state and local employmentservices delivery systems to provide priority referral of ProtectedVeterans. Please be aware, Sherwin-Williams recruiting team memberswill never request a candidate to provide a payment, ask forfinancial information, or sensitive personal information likenational identification numbers, date of birth, or bank accountnumbers during the application process. Ensure high levels ofcustomer satisfaction through excellent sales service Assistcustomers in person and over the phone by determining needs andpresenting appropriate products and services Build productive trustrelationships with wholesale and retail customers Process salestransactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearlybasis Maintain precise work order files and formulas Pullappropriate products from the sales floor or warehouse Tint and mixproducts, as needed, to customer specifications Stock shelves andset up displays Clean store equipment Load/unload delivery trucksAssist in making deliveries, as needed Maintain in-stock andpresentable condition assigned areas Remain knowledgeable onproducts offered and discuss available options Comply withinventory control procedures Suggest ways to improve sales

MinimumRequirements:

Must be at least eighteen (18) years of age Must belegally authorized to work in the country of employment withoutneeding sponsorship for employment work visa status now or in thefuture Must be able to read, write, comprehend, and communicate inEnglish Must be able to read, write, comprehend, and communicate inSpanish Must have a valid, unrestricted Driver’s License Must beable, with or without reasonable accommodation, to retrievematerial from shelves and floor stacks and lift and carry up to 50lbs. frequently and up to 70 lbs. on occasion Must be willing towork all scheduled hours, which may include evenings and weekends,with or without reasonable accommodation

Preferred Qualifications:

Have at least a High School diploma or GED Have at least one (1)year experience working in a delivery, retail, or customer serviceposition Have previous work experience selling paint and paintrelated products Have previous work experience operating tintingand mixing equipment