Customer Relations Representative Position Available In Worcester, Massachusetts

Customer Relations Representative Renewal by Andersen | Esler Companies – 3.4 Northborough, MA Job Details Full-time $45,000 – $60,000 a year 15 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Customer service Call center Mid-level High school diploma or GED 2 years Communication skills

Full Job Description Overview:

We’re looking for a Customer Relations Representative to join our team! As a Customer Relations Representative for Esler Companies | Renewal by Andersen you’ll handle every prospect, customer, and teammate with world class service by effectively communicating, listening, and showing empathy with every homeowner you speak with. You’ll be responsible for reaching out to existing customers and attempt to schedule appointments to have a Renewal by Andersen Project Consultant provide pricing on additional windows and doors as well as to seek referrals.

Responsibilities:

Make outbound calls to customers via company-provided methodology. Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy. Enter data swiftly and accurately. Partner with the Customer Relations Lead and Inside Sales Coaches for questions or escalated customer situations. Meet daily inbound and outbound call metrics. Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior. Attend weekly team meeting.

Qualifications:

Excellent oral and written communication skills. Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance. Ability to work independently and as an active team member. Flexibility and demonstrated ability to adapt well in a changing environment. Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge. High School Diploma or equivalent preferred. 2 years of Call Center Experience specifically in Customer Care/Customer Service Required. Benefits Medical, Dental, and Vision Insurance Teammate Assistance Plan Tuition Reimbursement 401k with 50% match up to 6% of your annual pay Paid Time Off Company Paid Holidays Paid Volunteer Time And more! Empowered to be Extraordinary. We believe in our people. And that’s why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES – RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Pay Range:

USD $45,000.00 – USD $60,000.00 /Yr.