Customer Service Advisor Position Available In Worcester, Massachusetts

Job

ID ATR52129

Posting Job Title Customer Service Advisor
Locations Leicester
Employment Type Full Time
Date Posted 10-Jun-2025
Relocation Support No
Description & Requirements
Smurfit Westrock (

NYSE:

SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a d purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

JOB PURPOSE

The purpose of this position is to pursue thepany’s corporate goals by actively responding to customer requests and needs. To liaise, co-operate andmunicate with other appropriate departments to ensure customer’s requirements are met. Also, to visit/contact existing customers either at the request of the Customer Services Manager or to an agreed schedule to ensure we maintain existing business, and also that we develop and gain more growth from existing accounts.

KEY ACCOUNTABILITIES

Manage the day-to-day orders and enquiries from a specific range of customers, achieving an effective workload Develop and maintain professional customer relationships to improve the flow ofmunication, understanding and increase loyalty to the business
Attend customer meetings either via telephone or in person, as required
Understand and follow Standard Operating Procedures for order processing and customermunication
Processing sales orders and performing accuracy checks
Stock allocation maintaining a last in first out process
Verify the application of correct customer prices to orders and dealing with price issues and price requests
Establish and maintain customer specification files
Communicating any delivery or service issues in a timely manner to the customer, as well as managing any order changes required
Assist in the provision of accurate daily / weekly / monthly internal and customer reporting as required Support in administration, data requests and queries from customers and internally in a timely manner Ensuring that t is a level of general system housekeeping
Keeping on top of obsolete items / destructions and aged stock
Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence
Contribute to achieving individual account and departmental objectives.
Support team resource needs during holiday periods, showing flexibility to assist with other accounts
Support colleagues in training and continuous improvement activities

KNOWLEDGE, SKILLS, EXPERIENCE

Ability to carry out administrative functions accurately and efficiently Computer skills (Word, Excel, Powerpoint) intermediate to advanced level particularly in excel Attention to detail and accuracy Ability to develop empathy with colleagues and customers Basic understanding of working procedures within a within a Customer Services department/ account responsibility. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce w everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.