Customer Service Representative Position Available In Worcester, Massachusetts

Customer Service Representative Kelley and Ryan, Inc. 3 Rosenfeld Drive, Hopedale, MA 01747

Branch Office Customer Service Staff General Purpose:

Act as a payment center for the collection of past due and/or current Excise bills and Parking Tickets owed to City/Towns that we represent.

Duties/Responsibilities:

Maintaining a pleasant and professional attitude when assisting taxpayer. Identifying problems or issues and marking them in notes so other K&R staff are aware. Resolve issues if possible or instruct taxpayer where they can call to receive resolution. Collect money/credit cards for payment and the ability to make change or process card. Ability to prepare daily deposit for bank and make deposit. Keep station summary of daily payments. Maintain a balanced drawer. Answer Incoming Phone Calls to Customer Service Lines. Hours are reflected by the location of office, whether it is a City Hall or RMV.

Education and Experience:

High School Diploma or equivalent Proficient in computer skills Knowledge of Customer Service principles and practices Strong interpersonal skills Ability to work alone in stressful situations Comfortable handling money and credit cards

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person