Customer Service Representative Position Available In Worcester, Massachusetts

Customer Service Representative

JEFFCO FIBRES, INC. – 3.5

Webster, MA Job Details Full-time $19 – $21 an hour 1 day ago Qualifications Microsoft Word Some college Sage Microsoft Excel Customer service Writing skills Complaint handling Mid-level High school diploma or GED Data entry 2 years Full Job Description Working within our Customer Service Team, this individual will be an integral part of the team with a primary focus on entering customer orders, responding to emails, cancelling orders, updating orders, and following orders from production to shipment. Answer incoming customer inquiries by email or phone. Enter customer orders within our Customer Service database (Sage). Process returns and credits. Engage with clients in a friendly and professional manner, while actively listening to their concerns. Offer support and solutions to customers in accordance with the company’s customer service policies. Collaborate with sales and operations teams to stay updated on new products, services, and policies. For assigned accounts, ensure orders are received, shipping out on time, and closing out by the customers’ and Jeffco’s standards. Track and manage inventory vs orders as needed. Provide feedback to management regarding customer satisfaction levels, responsiveness to customer needs, and potential opportunities for improvement. Provide feedback to management regarding customer satisfaction levels, responsiveness to customer needs, and potential opportunities for improvement. Work with internal departments to resolve customer complaints or disputes. 2-3 years’ work experience in Customer Service type work and data entry experience Ability to process data quickly and accurately. Technology skills include proficiency in Microsoft Word and Excel; experience with or the ability to learn new platforms. Excellent writing and verbal skills Highly accurate, detail-oriented Ability to work in a fast-paced environment Demonstrated ability to work collaboratively in a team environment and as an independent contributor

Education Required:

High School diploma or equivalent, with some College a plus.