Customer Service Rep Position Available In Androscoggin, Maine

Customer Service Rep 4.4 4.4 out of 5 stars 40 Minot Ave, Auburn, ME 04210 Agren Appliance is Maine’s largest family-owned appliance and furniture retailer, proudly serving communities since 1969. With six showrooms across the state and a reputation built on trust and service, we continue to grow by putting our customers and employees first. Our company culture is built on integrity, teamwork, and personal growth — and we’re always looking for motivated individuals to join our close-knit team. As a CSR Associate, you will play a critical role in supporting our service department by assisting customers with service inquires and helping ensure smooth day-to-day operations. We are willing to train candidates who are reliable, organized, and eager to learn. Candidates with call center experience are encouraged to apply.

What We Offer:

Pay:

Starting at $23.00 hr. Health, Dental, Short and Long term Disability, Critical Illness and Accident insurance Life Insurance 401K with Company match Paid time off and paid Holidays Employee Discounts Why you’ll love working here: At Agren, you’ll find a supportive, team-oriented environment where you’re more than just an employee — you’re part of a locally owned company that values community and growth. We’re committed to helping our team members build long-term careers with real opportunities for advancement.

Position:

Customer Service Representative Position Reports to:

Customer Service Manager Job Purpose Summary :

To provide an exemplary experience for our customers with service scheduling needs as well as all facets of the service department. All customer Service Representatives must be career-minded professionals that demonstrate and execute duties at a high level of accuracy and excellence.

Key Responsibilities and Accountabilities:

Schedule customers for service needs. Including rescheduling, keeping a quota of invoices produced daily vs how many customers have been scheduled. Use mapping technology for all calls. (Microsoft office/Google Maps/Package AI) Communicate all pricing, collect payments, review warranty information. Assist customer service manager, supervisors, installation, and delivery teams as well as sales teams with customers with specific service requests. Maintain several platforms consistently throughout the day. Maintain organization and be detail oriented while setting a high-level work pace. Maintains a calm and collected demeanor while interacting and researching resolutions to difficult situations with each of your customers. Sustains a high call volume with a daily percentage rate of 70% or higher all for calls answered. Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others time. Maintains an excellent attendance record.

Physical Requirements:

Must be able to remain in a stationary position 50% Occasionally move about office at times. Constantly operates a computer and other office productivity machinery. At times may move office supplies and equipment weighing 10-15 lbs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.