Call Center Representative (On-Site) Position Available In Cumberland, Maine
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Job Description
Call Center Representative (On-Site) 3.9 3.9 out of 5 stars 415 Payne Road, Scarborough, ME 04074
Description:
Elevate Customer Satisfaction with Mainely Tubs! Are you a customer service expert with a knack for problem solving? Mainely Tubs is seeking a dedicated Onsite Customer Support Specialist to join our team. If you have a passion for providing exceptional service, we want to hear from you!
Key Responsibilities:
Customer Connection:
Handle incoming calls and emails from customers seeking service for their hot tubs, swim spas, and saunas
Troubleshooting Specialist:
Effectively troubleshoot customer inquiries and schedule water care and service requests, demonstrating strong problem-solving skills.
Educator:
Educate customers on water care services and contract packages, providing valuable insights to enhance their experience.
Grievance Resolution Specialist:
Manage complaints and resolve customer grievances related to service issues, ensuring a positive customer outcome.
Team Collaborator:
Provide support to field technicians, assisting with scheduling and addressing other customer-related issues to ensure a smooth service process.
Requirements:
Customer Service Experience:
Three to five years of experience in customer service and/or related positions, demonstrating a track record of excellence.
Education:
High school diploma and/or equivalent.
Problem-Solving Pro :
Strong problem-solving and troubleshooting skills, with the ability to think critically and find effective solutions.
Service Recovery Expert:
Ability to de-escalate situations and provide service recovery, turning challenges into opportunities for customer satisfaction.
Schedule:
Availability to work a Tuesday through Saturday schedule.
Why Join Mainely Tubs:
Hands-On Learning:
Gain practical experience and knowledge in a supportive environment.
Team Setting:
Join a team of experienced professionals who are passionate about what they do. We work hard, support each other, and celebrate successes together.
Benefits:
We are 100% employee owned and all team members begin receiving annual grants of company stock in their second year. Other benefits include health insurance, 401(k) with match, paid time off and more.
Core hours/weekly schedule:
40 hours/Monday thru Friday; 8:00am-4:30pm (30-minute lunch) with rotating Saturday shift
