Contact Center Customer Experience Specialist – PrePaid Position Available In Cumberland, Maine
Tallo's Job Summary: The Contact Center Customer Experience Specialist - PrePaid position at U.S. Bank in Portland, Maine offers a salary of $20/hourly. Responsibilities include providing high-level customer service, resolving issues related to fraud support and internet operations, and acting as a liaison between customers and various bank departments. Basic qualifications include a high school diploma and 18 months of customer service experience. Preferred skills include bilingual English/Spanish proficiency, effective problem-solving skills, and the ability to navigate multiple computer systems. The position offers varying start times between 8am - 1:30pm CT.
Job Description
Contact Center Customer Experience Specialist – PrePaid at U.S. Bank in Portland, Maine, United States Job Description At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay – $20/hourly Basic Qualifications + High school diploma or equivalent + Typically, at least 18 months of customer service or related experience Preferred Skills/Experience + Bilingual English/Spanish is a plus + Effective problem-solving and negotiation skills + Ability to navigate multiple computer systems, applications, and utilize search tools to find information + Proven time management skills and ability to multitask + Experience interacting positively with unsatisfied customers + Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies + Proficient computer navigation skills using a variety of software packages including Microsoft Office applications We are currently offering schedules with varying start times between 8am – 1:30pm CT. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the fol
