Customer Experience Specialist – Corporate Payment Services Position Available In Cumberland, Maine

Customer Experience Specialist

• Corporate Payment Services at U.

S. Bank in Portland, Maine, United States Job Description At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Start Date and Training starts on Monday 8/11/2025 Hiring 25

Remote Full Time Agents Pay :

$20/hourly

Schedules :

+ 7-730am CST + 8am CST + 9:30am

CST + 10

30am

CST + 12

30-130pm CST (You will receive a shift premium of 10% while assigned to this specific shift; only valid for CST and EST time zones ) Basic Qualifications

• High school diploma or equivalent
• Typically at least 18 months of customer service or related experience Preferred Skills/Experience
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking cle