Assistant Service Manager/Service Advisor Position Available In Kennebec, Maine
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Job Description
Assistant Service Manager/Service Advisor 4.3 4.3 out of 5 stars 1 Western Ave, Augusta, ME 04330 Automotive Experience is required. Valid Drivers License is required. Customer Service Skills are required Summary As an Assistant Service Manager at Charlie’s, you will play a vital role in ensuring customer satisfaction by managing service appointments and providing expert advice on vehicle maintenance. This position is essential for maintaining our reputation for high-quality service and fostering long-term relationships with our customers. Responsibilities Greet customers and assist them with their service needs in a friendly and professional manner. Schedule service appointments and manage the workflow in the service department. Provide customers with detailed explanations of recommended services and repairs. Act as a liaison between customers and technicians to ensure clear communication regarding vehicle issues. Monitor the progress of vehicles in the shop and keep customers informed about their status. Handle customer inquiries and resolve any issues or concerns promptly. Maintain accurate records of services performed and customer interactions. Requirements Previous experience as a Service Advisor or in a similar role within an automotive dealership is preferred. Strong customer service skills with a focus on building relationships. Basic knowledge of automotive systems and diagnostics is essential. Excellent communication skills to effectively convey information to customers and team members. Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about delivering outstanding customer service in the automotive industry, we invite you to apply today and become part of our dedicated team at Charlie’s Family of Dealerships!
Job Type:
Full-time Pay:
$28.00 – $32.00 per hour Expected hours: 40 – 45 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday Weekends as needed
Work Location:
In person
