Senior Customer Service Representative, Corporate Position Available In Kennebec, Maine

Senior Customer Service Representative, Corporate at Wolters Kluwer in Augusta, Maine, United States Job Description Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are:

Wolters Kluwer:

The world is a big place, find your place here.

What We Offer:

? The Senior Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work remote, and amazing benefits. What You’ll be

Doing:

As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems. You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency.

Key Tasks:

? + Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email. + Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up. + Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance requests, and reinstatements/revivals. + Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents. + Process apostilles and document authentications and legalizations. + Responsible for reviewing deliverables and invoices prior to sending to clients. + Assist with initial client account set up and maintenance. + Educate and promote additional services such as Registered Agent Services, transactional services, Federal Employer Identification Number (FEIN) services, corporate kits and supplies, business license renewals, and annual report services (ARS). + Assist clients with q