Customer Representative Specialist – Anticipated Vacancy Position Available In Knox, Maine

Customer Representative Specialist•Anticipated Vacancy at State of Maine, Bureau of Human Resources in Rockland, Maine, United States Job Description Customer Representative Specialist•Anticipated Vacancy Rockland , Maine , United States | Customer Service | Full-time Apply by: May 9, 2025 Apply with

Linkedin Apply Position:

Customer Representative Specialist Department:

Bureau of Motor Vehicles•

Rockland Branch Schedule:

Monday•Friday 8:00AM-5:00

PM Job Class:

6604

Salary:

$18.76•$27.03 hourly

Closing Date :

May 9, 2025 Join Our Team at the Department of the Secretary of State At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team. About the

Position:

We are seeking motivated candidates for the position of Customer Representative Specialist in the Bureau of Motor Vehicles Lewiston Branch. As a Customer Representative Specialist, you will be determining eligibility for and issuing various credentials, registrations, permits, and licenses, ensuring compliance with various federal and state laws, rules, and policies. You would make independent decisions on the appropriate processes to follow, provide information, and take action in order to ensure motor vehicle registrations, title applications, driver permits/licenses, state identification cards, and other services are provided in conformance with motor vehicle laws, rules, policies, and various federal regulations. You will play an important role in ensuring operational success and contributing to a positive and productive work environment. Whether you’re providing direct services, supporting internal processes, or driving key initiatives, your role will be vital to the success of the team. This position has a starting hourly pay rate of $20.75!!

What We’re Looking For:

+

Team Collaboration:

Ability to work effectively within a team, contributing to shared goals and helping others succeed. +

Communication Skills:

Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity. +

Adaptability:

Willingness and ability to adapt to changing priorities, processes, and technologies. +

Problem-Solving:

Strong critical thinking skills to identify issues and propose innovative solutions. + Attention to

Detail:

A focus on accuracy and thoroughness in completing tasks and managing responsibilities. +

Professionalism:

Maintain a positive and respectful work environment through thoughtful, courteous interactions. +

Composure Under Pressure:

Ability to stay focused, level-headed, and effective in high-stress or fast-paced situations.

Key Competencies We Value:

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Emotional Intelligence:

Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability. +

Conflict Resolution & Feedback:

Skill in managing difficult situations and offering constructive feedback with tact and respect. +

Time Management:

Strong organizational and multitasking abilities to balance various responsibilities effectively. + Commitment to

Excellence:

Dedication to achieving high standards in service delivery and personal work performance. +

Continuous Improvement:

A mindset focused on improving processes, learning new skills, and supporting team development. In this role, you will: + Assist customers with motor vehicle registrations, driver’s licenses, Real IDs, voter registrations, and other BMV services. + Review legal documents to verify residency, insurance, and eligibility for credentials or reinstatements. + Process payments, reconcile cash, and ensure accurate financial transactions. + Conduct VIN inspections and review title applications to verify ownership and compliance. + Explain motor vehicle laws, regulations, and policies to customers. + Support branch operations by assisting with inventory, ordering supplies, and maintaining accurate records. + Train new employees on BMV policies, procedures, and credential issuance. + Work with internal departments, town offices, and law enforcement to resolve customer issues. Preferences will be given to candidates who have: + Exceptional customer service + Cash handling, including end of day reconciliation + Point of Sale financial systems + Superior attention to detail + High level of adaptability

Minimum Qualifications:

( Entry level knowledges, skills, and/or abilities may be acquired through, BUT

ARE NOT LIMITED TO

the following coursework/training and/or experience) + Training, education, and/or experience in office and administrative support work that demonstrates: + proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component + the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures + the ability to deal effectively with customers and maintain composure in stressful customer-service situations. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or

STEM OPT

extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? No matter where you work across Maine state government, you’ll be part of a workforce that embodies our state motto•Dirigo” or “I lead•providing essential services to Mainers every day. We believe in supporting our workforce’s health and well-being with a valuable total compensation package, including: +

Work-Life Fit:

Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. +

Health Insurance Coverage:

The State of Maine pays 85•95% of employee-only premiums ($11,196.96•$12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. +

Dental Insurance:

The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). +

Retirement Plan:

The State contributes the equivalent of 13.29% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Matthew Dudley at Matthew.

S.Dudley@Maine.

Gov Application Instructions:

Interested applicants need to apply online by selecting the “Apply for this opening” button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such. If you require a paper applica