Customer Service Specialist Position Available In Penobscot, Maine

Customer Service Specialist at Bangor Savings Bank in Brewer, Maine, United States Job Description

FUNCTION

This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Processes routine and complex teller transactions efficiently and accurately while meeting the Bank’s Customer Experience standards and may have vault cash and ATM responsibilities. Contributes to the overall sales growth of the Bank by engaging in customer conversations to develop rapport, explore financial needs and goals and recommend solutions. Engages business partners to provide more expert assistance as appropriate. May assume responsibility for the Branch in the absence of the Branch Manager, Assistant Branch Manager, Relationship Manager or Retail Loan Specialist.

ACCOUNTABILITIES

Customer Experience:

+ Promotes a customer-centered culture and attitude among staff + Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis + Engages in conversations and demonstrates basic consultative sales skills to understand customer needs and financial goals, offers solutions as appropriate or refers to other team members in accordance with Bank strategy + Understands the Bank’s products and services and how they benefit customers, promoting as appropriate + Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals

Sales and Servicing:

+ Serves as the primary in-branch sales and service contact by opening consumer and Maine Street business deposit relationships as well as processes and closes basic consumer loan requests in compliance with Bank policies and procedures + Provides customers with information on products and services, rates, service charges and fees as well as other relevant information + Maintains a high level of knowledge on all deposit products and services as well as basic consumer loan products + Understands business partner relationships and refers to other team members in accordance with Bank strategy + Demonstrates ability to handle routine service issues independently, refers customers to appropriate staff for advanced problem resolution + Researches and resolves problems either through direct action or referral to and follow up with other Bank resources + Answers written and telephone inquiries from customers concerning bank services Custo