Motor Vehicle Customer Representative Specialist – Branch Rover Position Available In Penobscot, Maine

Motor Vehicle Customer Representative Specialist•Branch Rover at State of Maine, Bureau of Human Resources in Bangor, Maine, United States Job Description Motor Vehicle Customer Representative Specialist•Branch Rover Bangor , Maine , United States | SOS, Bureau of Motor Vehicles | Full-time Apply by: June 3, 2025 Apply with

Linkedin Apply Position:

Motor Vehicle Customer Representative Specialist•

Branch Rover Department:

Department of the

Secretary of State, Bureau of Motor Vehicles Schedule:

Monday-Friday, 8:00 AM•5:00

PM Job Class:

6604

Salary:

$18.76•27.03 hourly (all new hires start at Step 3: $20.75/hr.)

Closing Date:

June 3, 2025 Join Our Team at the Department of the Secretary of State At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer generous benefits to support our employees in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for advancement and meaningful public service. Are you ready to make a difference? We seek dedicated, collaborative individuals who thrive in a fast-paced, customer-focused environment. If you’re passionate about delivering quality service, driving success, and being part of a supportive team, we want to hear from you! About the

Position:

We seek a motivated and detail-oriented individual to join the Bureau of Motor Vehicles as aCustomer Representative Specialist•Branch Rover, based out of ourBangor Branch Office. This position requires flexibility to travel to multiple motor vehicle branch offices across the state to provide staffing support and coverage. You may be assigned to different offices based on operational needs, either scheduled or on-call. Travel may include, but is not limited to, the following branch locations: + Bangor + Calais + Caribou + Ellsworth + Rockland + Augusta + Mobile Unit As a Branch Rover, you will play an essential role in maintaining smooth operations, delivering exceptional customer service, and ensuring compliance with state and federal regulations at each assigned location.

What We’re Looking For:

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Team Collaboration:

Willingness to jump in, support peers across the state, and uphold team values. +

Communication Skills:

Clear, courteous, and professional communication with the public and coworkers. +

Adaptability:

Comfortable working in different locations, quickly adjusting to new environments and systems. +

Problem-Solving:

Sound decision-making in a fast-paced setting with minimal supervision. + Attention to

Detail:

High standards for accuracy, particularly with legal documents and cash reconciliation. +

Professionalism:

Reliability, maturity, and tact in all customer and team interactions.

Key Competencies We Value:

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Emotional Intelligence:

Balance empathy with accountability, especially when assisting frustrated customers. +

Conflict Resolution & Feedback:

Handle customer concerns with professionalism and calm authority. +

Time Management:

Prioritize effectively when balancing walk-in traffic and administrative tasks. + Commitment to

Excellence:

Aim for accuracy and customer satisfaction in every transaction. +

Continuous Improvement:

Embrace ongoing learning and training to keep up with evolving laws, systems, and expectations. In this role, you will: + Assist customers statewide with vehicle registrations, driver licenses and permits, State IDs (including Real ID), handicap placards, vision screenings, and more. + Examine legal documents to determine service eligibility, verify insurance, and process title applications. + Provide accurate information about state and federal laws and regulations. + Perform VIN inspections and verify ownership documentation. + Accurately collect and reconcile daily cash, checks, and credit card payments. + Provide branch-level support in the absence of a manager, including deposit prep and error correction. + Assist in training new employees, ensuring quality and consistency across offices. + Communicate with town offices, BMV staff, hearing officers, and law enforcement to resolve customer issues. + Utilize the Language Access Program to assist non-English-speaking customers. + Help maintain inventory levels and ensure accountability for all supplies, plates, and forms. Preferences will be given to candidates who have: + Experience providing customer service in a regulatory, compliance, or credentialing environment. + Familiarity with interpreting state or federal laws and verifying documentation for legal or identity-based purposes. + Strong organizational skills and the ability to maintain accurate financial records. + Confidence working independently and traveling regularly within the state. + Candidates with a Valid Maine driver’s license.

Minimum Qualifications:

To qualify, you must have training, education, and/or experience in office and administrative support work that demonstrates: + Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or services with an eligibility or compliance component. + The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. + The ability to deal effectively with customers and maintain composure in stressful customer-service situations. In addition, the successful candidate must pass a National Criminal Background check, including fingerprinting. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or

STEM OPT

extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? No matter where you work across Maine state government, you’ll be part of a workforce that embodies our state motto•Dirigo” or “I lead•providing essential services to Mainers every day. We believe in supporting our workforce’s health and well-being with a valuable total compensation package, including: +

Work-Life Fit:

Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. +

Health Insurance Coverage:

The State of Maine pays 85•95% of employee-only premiums ($11,196.96•$12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. +

Dental Insurance:

The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). +

Retirement Plan:

The State contributes the equivalent of 13.29% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Matthew Dudley at Matthew.

S.Dudley@Maine.

Gov Application Instructions:

Interested applicants need to apply online by selecting the “Apply for this opening” button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such. If you require a pap