Veterinary Customer Service Rep Position Available In York, Maine

Veterinary Customer Service Rep Biddeford Animal Hospital Biddeford, ME 04005 Join Our Team! Biddeford Animal Hospital is currently seeking a full-time, experienced Customer Service Representative (CSR) to become part of our dedicated and growing team. We pride ourselves on our friendly, collaborative environment and our commitment to providing top-tier veterinary care to every patient. As a CSR, you’ll play an essential role in ensuring a positive experience for our clients. Compassion, patience, and attention to detail are at the heart of what we do—and we’re looking for someone who shares those values. From the first phone call to the final follow-up, you’ll help create a welcoming, professional atmosphere for both clients and their pets.

What We’re Looking For:

Prior experience in a veterinary or medical customer service setting Ability to manage a multi-line phone system efficiently Strong multitasking and prioritization skills Exceptional verbal and written communication Comfort with computers and practice management software A calm, positive, and team-first attitude—even on the busiest of days If you enjoy working in a fast-paced environment where you can make a difference in the lives of people and their pets, we’d love to hear from you. To apply , please send your resume and a brief cover letter outlining your interest and experience. The duties of our receptionists include, but are not limited to:

• Greeting clients and checking patients in
• Creating basic estimates for patients
• Answering phone calls and determining the urgency of the call
• Relaying messages to doctors and management
• Making appointments with an exceptional judgment of doctor and patient time
• Scheduling surgical procedures
• Keeping track of client flow and alerting clients when the doctor is running behind
• Checking patients out and processing payment transactions
• Accurate logging of all phone communications
• Calling clients with lab results, to check in on patients, and other calls as needed
• Making copies, sending/receiving faxes, sending and receiving emails
• Keeping the front office neat and organized
• Dispensing flea/tick/heartworm medication accurately
• Restocking retail shelves and pricing retail items
• Taking prescription requests and filling prescriptions as needed
• Cleaning the waiting areas after patient accidents (when safe to do so)
• Taking in fecal and urine samples
• Balancing register at the end of shifts
• Bringing food and medications to clients in the parking lot while curbside

Benefits:

Health, dental, vision, 401k Paid vacation, holidays Uniform allowance Employee pet discounts

Job Type:

Full-time Pay:

$20.00

• $24.

00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift No weekends

Work Location:

In person