Provisioner – Evening Position Available In Boone, Missouri

Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers – because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.
Socket is seeking a skilled Service Provisioner – Evening to join our skilled team. This role will help successfully transition business and residential customers to Socket’s network. This role will work closely with multiple departments to ensure quick and accurate delivery of network services.
This role is for our evening shift 1:00pm-10:00pm. This is an in-office position.

What We Offer:

Competitive compensation
401k matching
Medical benefits
Dental benefits
Vision benefits
Free fiber services if available in your area
Training for the right candidate

Primary Responsibilities:

Tests, activates, and documents all aspects of circuit, switch, PSAX, OPTI, and ethernet
Is an excellent customer advocate while maintaining positive and professional attitude, especially during high stress situations
Works with field service technicians to troubleshoot and solve any issues
Works with other departments to ensure builds are accurate and completed in a timely manner
Documents and communicates any delays
Escalates any issues to appropriate departments on behalf of customer
Removes services upon cancellation and disables services for delinquent customers
Handles after hours calls with appropriate escalation
Completes audit projects requested by the network operations department
Works on trouble tickets
Skills
2 years of provisioning
Proficiency in Microsoft office
Quick learner
Attention to detail
Pro-active to customer needs
Ability to work in a time critical environment
Problem solving
Maintain regular reliable attendance
Desirable skills:
Bachelor’s degree or 3-6 years of related experience
Experience in order processing and customer service
Willingness to assume ownership
Self-motivation
Ability to interpret information
Excellent documentation
Ready to grow your career and make a real impact? now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!