Customer Service Representative Position Available In Cole, Missouri

Customer Service Representative 3.8 3.8 out of 5 stars Jefferson City, MO 65101

• Hybrid work Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team.

In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills and a passion for client services. Duties Job Description

• Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
• Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance into various applications.
• Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.
• Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.
• Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.
• Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
• Refers families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.
• Meets or exceeds daily standards for performance, accuracy, customer service, and quality.
• Participates in training activities as needed.
• Performs other related work as assigned. Experience/Skills
• Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.
• Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.
• Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.
• Skill in handling client behaviors such as fear, hostility, and aggression.
• Ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes.
• Ability to adapt to changes in policy, procedures and work assignments.
• Ability to operate a personal computer and use automated technology to establish and maintain case records.
• Ability to understand, explain and apply federal and state laws, program policy and procedures.
• Ability to communicate effectively with applicants, recipients, the general public, and other employees.
• Exceptional customer service skills.

Job Types:

Full-time, Contract, Temporary Pay:

$16.00 – $17.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance

Shift:

Morning shift

Work Location:

Hybrid remote in Jefferson City, MO 65101