Customer Service Rep Position Available In Jackson, Missouri

Salary Not Available
Position range in Kansas City, MO-KS Metropolitan Statistical Area $36k – $49k Per Year Customer Service Rep
Viking Group Inc.

Occupation:

Customer Service Representatives

Location:

Kansas City, MO – 64116
Positions available: 1
Job #: 3636455

Source:

Viking Group Inc.

Posted:

6/18/2025

Web Site:

www.vikinggroupinc.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Provides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

RESPONSIBILITIES

• Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
• Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
• Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
• Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.
• Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
• Follows up with customers to ensure they are kept informed of the status of their request.
• Cultivates and maintain relationships with customers and suppliers with regard to service.
• Completes training curriculum
• Follows all company policies and incorporates Standard Operating Procedures (SOP’s).
• Performs other duties as assigned.

Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.

REQUIREMENTS

• Minimum of 1 year in customer service or sales experience.
• Demonstrated strong computer skills (JDE experience preferred).
• Basic computer skills. Microsoft Windows and Office products are a plus.
• 1 year working in a multitask environment while under time constraints.
• Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.
• English is required for the U.S; Spanish and Portuguese is required for Latin America. IND210 Viking Group https://vikinggroupinc.applicantpro.com
• Help for Employer Information.

Opens a new window.