Customer Service Representative Position Available In Platte, Missouri

Customer Service Representative

• The Customer Service Representative serves as the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, patience, and a genuine desire to help others.### ?? Key Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and policies
• Resolve customer complaints and escalate complex issues as needed
• Process orders, forms, applications, and requests
• Maintain detailed records of customer interactions
• Collaborate with other departments to improve customer experience
• Follow up with customers to ensure satisfaction### ?? Required Skills and Qualifications
• High school diploma or equivalent (associate degree preferred
• Previous experience in customer service or a related field
• Strong verbal and written communication skills
• Problem-solving abilities and a calm demeanor under pressure
• Proficiency with CRM systems and basic computer applications
• Ability to multitask and manage time effectively