Customer Service Representative Position Available In St. Charles, Missouri
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Job Description
Job Title:
Customer Service Representative (On-Site Only)
Location:
Fully In-Office Experience Level:
Entry-Level Position Summary Are you a problem-solver who enjoys helping others? If so, this is a great opportunity to join a dynamic team where you’ll be the first point of contact for customers. You’ll assist with billing inquiries, process payments, support portal navigation, and respond to general questions—all while delivering outstanding service in a fast-paced environment. Key Responsibilities Handle inbound calls, emails, and text chats related to billing, payments, account access, and general inquiries. Provide accurate, courteous, and timely support in a high-volume contact center. Take ownership of customer issues and ensure effective resolution with professionalism and empathy. Guide customers through portal login and navigation. Perform basic math calculations (e.g., percentages, addition, subtraction) to assist with billing questions. Navigate multiple systems and applications to research and resolve customer concerns. Maintain productivity, quality, and service standards. Adhere to company policies, regulatory requirements (SOX), and security standards (PCI). Support additional tasks and projects as assigned. Be available for overtime as needed.
Required Skills & Qualifications Technical & Professional Skills:
Proficient in Microsoft 365 (Excel, Word, Outlook, Teams) and general computer navigation. Comfortable using multiple monitors and multitasking across systems. Strong written and verbal communication skills. Ability to work efficiently in a fast-paced, high-volume environment. Demonstrated professionalism, reliability, and accountability. Strong decision-making and problem-solving skills under pressure.
Soft Skills:
Customer-focused with a positive, can-do attitude. Team-oriented and collaborative. Strong organizational and time management skills. Ability to manage competing priorities and remain calm in stressful situations. Education & Experience High school diploma or equivalent required; college coursework or degree is a plus. 1-2 years of customer service experience preferred. Experience in a contact center environment is a strong advantage.
