Customer Service Representative Position Available In St. Charles, Missouri

Description Provide superior customer service There are incoming telephone calls , handling an average of 20-30 calls per day, focusing on phone quoting, issuance of new business, endorsements, and renewal policies for personal lines insurance coverage. Responsible for cross-selling coverage to round out accounts. (Will be trained in options available to cross sell). Assume ownership in handling agent inquiries and policy changes efficiently, accurately, and professionally. Navigate multiple systems (proprietary) and applications to research, analyze, and resolve agent requests and inquiries. Learn the basic concepts of personal lines insurance principles and Chubb products, including home, auto, valuable articles/collectibles, and flood insurance. (will be trained by Chubb manager). Work collaboratively with team members and business partners to provide a quality experience for agents. Complete additional tasks and other projects/duties as assigned. Maintain established levels of productivity, service, and quality standards within a fast-paced call center. Work collaboratively with team members and business partners to provide a quality experience for agents.

Hours:

Monday-Friday 8am-5pm Skills & Qualifications Customer Service background -focused on communication skills, both verbal and written. Proficient in computer skills, multi-application navigation, and multi-tasking. Computer savvy. Comfortable logging into systems and navigating Strong decision-making skills in a fast-paced, high-volume phone contact center environment. Professionalism, accountability, and personal pride in handling new business quotes, policy change requests, and inquiries from valued agency partners. Learn with a high regard for accuracy of basic knowledge of personal lines insurance principles and Chubb products.