Customer Success Associate – St Charles, MO Position Available In St. Charles, Missouri

Customer Success Associate – St Charles, MO We Ship Express, LLC. Saint Charles, MO Job Details Full-time $19 – $23 an hour 1 day ago Benefits Health savings account AD&D insurance Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Pet insurance Qualifications Microsoft Office E-commerce 3 years High school diploma or GED Bachelor’s degree Data entry Phone etiquette Associate’s degree Entry level Full Job Description WeShip Express is looking for a Customer Success Associate at our St Charles, MO facility!

Who we are:

WeShip Express is an industry leading e-commerce specialized logistics company with over 20 years of compliance and shipping experience. Our all-hands-on deck team is dedicated to providing a reliable and efficient delivery experience. An entrepreneurial spirit with a commitment to our partners is the foundation of our culture and guides our vision. WeShip Express is rapidly growing our core business and expanding into new verticals and delivery systems.

Who you are:

Extremely customer service focused, able to bring cheer to any situation Always looking to learn and grow from the challenges that cross your path Detail-oriented and thorough with a focus on quality service and support Driven, self-motivated and able to think and operate independently

Job Summary:

The Customer Success Associate is the face of WeShip Express and is responsible for responding to the needs of our customers and ensuring their business retention and satisfaction. The role will be tasked with raising awareness of any account concerns and responding to customer needs and concerns in a timely manner. The Customer Success Associate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. The position should also be adept at understanding customer concerns, consulting, and coordinating internal resources, and providing timely resolutions. As the voice of the customer, the role will work closely with the Sales, Operations, and Transportation teams promoting a customer centric culture within WeShip Express.

Essential Functions and Responsibilities:

Customer Support Respond to requests from our customers including, but not limited to: Needs, concerns, and service gaps. Work with sales, operations, and transportation to address Track issues via the Company’s ticketing system, respond to tickets with a timely resolution, and follow up with communication to all involved parties Ensure coordination across all departments to support customers Provide reports and data as requested Notify the Sales Team if communications from a customer indicate that their continued business with WeShip Express may be at risk or when noticing any unanticipated declines in a customer’s volume Communication Act as the strategic contact for assigned customers Gather and summarize customer feedback to assist in improving company services Regularly add notes within Zoho (CRM) on all customer communication Update Zoho (CRM) with at-risk clients or clients who have ceased shipping Customer Retention Identify concern accounts Effectively present additional WeShip Express services for continued revenue growth Performs other duties as assigned by management

Knowledge Skills and Abilities Required:

Customer Service :

Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

Interpersonal Skills :

Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to other’s ideas and new things.

Oral Communication :

Speaks clearly and informatively. Edits works for spelling and grammar errors. Varies writing style to meet needs. Presents numerical data effectively. Able to read and interpret written information. Speaks clearly on phone calls while listening and addressing callers’ reason for calling.

Teamwork :

Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.

Quality :

Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Quantity :

Meets productivity standards. Completes work in a timely manner. Strives to increase productivity. Works quickly.

Experience:

Three years to five years of similar or related experience.

Education:

High School education or GED required; Associate or Bachelor’s degree strongly preferred What we offer: Opportunity to join a growing industry and company Full time – $19 to $23 per hour Benefits package includes Medical, Dental, and Vision Optional Life and AD&D, Disability, Critical Illness, Accident, Hospital Indemnity, Identity Protection, Pet Insurance, and Legal Services Flexible Spending (FSA) and Health Savings (HSA) Accounts 401K retirement plan with company match Annual bonus eligibility Paid time off including sick days and floating holidays Coaching and mentoring to take your career to the next level

Job Type:

Full-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person