Call Center Specialist Position Available In St. Louis City, Missouri

Call Center Specialist Aspesouth St. Louis, MO 63155 • Remote Summary We are seeking an enthusiastic Call Center Specialist to work with our clients. The Call Center Specialist will work in a call center environment and will make inbound as well as outbound call to customers As a Call Center Specialist, you will be responsible for making inbound and outbound calls to customers regarding products and services as well as providing general information regarding questions and issues. As a Call Center Specialist, you must have at least 1 year’s experience in a customer service role within a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills. Responsibilities Answering bound and making outbound calls to customers in a professional manner Researching information using multiple resources and routing calls to the appropriate resource Provide customers with product and service information and resolve customers concerns and complaints Enter customer information in the system and identify and escalate priority issues Completing call log and producing call reports Provide follow up customer calls when necessary Requirements Strong data entry/typing skills and computer skills Experience selling products or services over the phone A High School Degree or equivalent Must be age 18 or older