Customer Service Account Specialist Position Available In St. Louis, Missouri

Customer Service Account Specialist FW Logistics

• 3.

0 Bridgeton, MO Job Details Full-time $18 an hour 2 days ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Warehouse management system English Microsoft Office High school diploma or GED Data entry Warehouse experience Phone etiquette 2 years Entry level Full Job Description FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

Address:

303 Rock Industrial Ct.

Bridgeton, MO Hours:

M-F 07:00 am to 03:30 pm

Pay:

$18.00

Essential Duties/Responsibilities:

Represent FW Logistics in a courteous and professional manner at all times. Proactive communications with customers regarding the services delivered by the Company. Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns. Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS). Ensure accurate order entry and release of same information to staff as needed. Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Prompt follow up to ensure that appropriate changes are made to resolve customer issues. Contact customers to respond to inquiries or to notify them of their order status or any adjustments. Verify the accuracy and completeness of information that appears questionable. Other duties as assigned Requirements Accountable

• demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done. Adaptable
• able to demonstrate flexibility and agility to ensure customer and client needs are met. Results Driven
• passion to create positive results that maximize sustainable profitability for our future success. Compassionate
• able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.

Intermediate Microsoft Outlook, Word, and Excel skills. Ability to write reports, business correspondence and read/interpret documents. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate verbally and written effectively

Education and Experience:

Minimum:

High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

Use a computer, telephone, and other office equipment. Sit for extended periods of time, up to 8 hours a day if required. May require walking primarily on a level surface for periodic periods throughout the day. May include lifting up to 25 pounds on occasion.

Primary environment:

Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

Job Type:

Full-time Pay:

$18.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance

Shift:

Day shift

Experience:

Warehouse management system: 2 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Bridgeton, MO 63044 (Required)

Work Location:

In person