Customer Service Representative Position Available In St. Louis, Missouri

Customer Service Representative 3.3 3.3 out of 5 stars St. Louis, MO 63131

Job Overview:

This team is integral in managing logistics, warehousing, invoicing, and compliance. Working with the group to endure all tasks are managed efficiently from gathering quotes, coordinating shipments and being a master organizer that pulls together sales, operations vendors, and customers, customers, custom agents and freight forwarders to deliver on successful international trades. Qualifications

• -Bachelor’s degree preferred but not necessary
• Excellent written and verbal communication skills are a must
• Flexible in a high pace environment
• Attention to detail
• Willing to develop with a role with the intention of providing the best and most productive support to the overall team
• Proactive and able to solve problems as they arise
• Proficient in Microsoft Office suite, especially

Microsoft Excel and Power BI Responsibilities and Duties:

• Coordinate and oversee the transportation of products from vendors to warehousing facilities and customer locations
• Ensure all shipments are scheduled, tracked and delivered on time, addressing any logistical challenges promptly
• Maintain regular communication with vendors to confirm production schedules and shipping details
• Coordinate with warehousing and trading partners to manage inventory levels and ensure storage conditions meet standards.
• Serve as a point of contact with customers, providing updates on shipment statuses and addressing any inquiries or issues
• Strong understanding of international shipping requirements and paper work processing,
• Strong communicator with the ability to manage communications between logistics providers, sales, operations, customers and other domestic vendors.
• Generate, review and process invoices
• Collaborate with finance team to resolve any discrepancies
• Maintain accurate records
• Analyze and present reports
• Address and resolve any issues els.

Implement process improvements to enhance operational efficiency. Prepare reports using Tableau to present data insights and performance metrics. Serve as a point of contact for customer inquiries, resolving issues promptly and professionally. Experience Previous experience in a customer service role within the logistics or transportation industry is preferred. Familiarity with freight operations, distribution center processes, and NVOCC regulations is advantageous. Proficiency in data collection and analysis, with a strong understanding of MRP systems. Experience using Tableau or similar data visualization tools is a plus. Strong problem-solving skills and the ability to work collaboratively in a fast-paced environment. Excellent verbal and written communication skills are essential. Join our team as a Customer Service Coordinator and contribute to our commitment to delivering exceptional service while enhancing operational efficiencies.

Job Type:

Full-time Pay:

$50,000.00

• $60,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person