Customer Service Agent Position Available In Taney, Missouri

Customer Service Agent 3.2 3.2 out of 5 stars 2490 Green Mountain Drive, Branson, MO 65616 About us Job description About us Super 8 by Wyndham is a small business in Branson, MO. We are professional, agile and our goal is to Equal opportunity . Guest Service Representative Duties Guest Check-In and Check-Out Welcome guests upon arrival in a friendly and professional manner Process guest check-ins and check-outs efficiently Issue room keys and provide information about the hotel and amenities Customer Service Respond promptly to guest inquiries, requests, and complaints Provide accurate information about local attractions, dining, and transportation Maintain a positive and helpful attitude at all times Reservations and Booking Manage phone and online reservations Modify,, or confirm bookings as needed Upsell rooms and services when appropriate to maximize revenue Handling Payments Process payments accurately (cash, credit cards, etc.) Maintain proper documentation and financial records Communication and Coordination Coordinate with housekeeping and maintenance to ensure rooms are ready Communicate guest preferences and special requests to appropriate departments Update guest information and preferences in the system Record Keeping and Reports Maintain logs of guest complaints, incidents, and feedback Prepare daily shift reports and handovers Ensure all guest information is confidential and secure Problem Solving Handle unexpected situations with professionalism Escalate issues to management when needed Lobby and Front Desk Area Management Keep the front desk area clean and organized Ensure promotional materials and brochures are stocked and up to date Monitor guest activity and maintain a secure environment Loyalty Program Assistance Assist guests with enrollment and information about hotel loyalty programs Ensure members receive benefits and upgrades as applicable Team Collaboration Work closely with other front office staff, housekeeping, and management Attend team meetings and training sessions Support teammates during busy periods •

Job Type:

Full-time Job Type:

Full-time Pay:

$14.00 – $17.00 per hour

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift

Work Location:

In person