Customer Service Representative Position Available In DeSoto, Mississippi
Tallo's Job Summary: The Customer Service Representative role requires a high school diploma or equivalent, with 3+ years of customer support experience. Candidates must have strong communication and problem-solving skills, along with the ability to handle challenging customers effectively. This position involves managing inbound inquiries, building product knowledge, and utilizing multiple systems to assist customers in the tax/banking/mortgage/real estate industry.
Job Description
JOB DUTIES
Manages inbound inquiries on behalf of client, acting as an extension of our client Acts confidently in their role with little reliance on additional support Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.) Builds product and process knowledge to effectively interact with customers, within business guidelines Identify customers’ needs, research client systems, utilize tools to interpret and analyze data Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems) Ability to handle challenging customers effectively
JOB QUALIFICATIONS
High school diploma, GED or equivalent is required; bachelor’s degree preferred 3+ years previous experience in a customer support role required Tax/banking/mortgage/real estate Industry experience required Passion for service excellence Strong written and verbal communication skills along with excellent customer service and active listening skills Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change Strong computer skills to retrieve, query, update systems using multiple screens simultaneously Organization and time management skills to operate effectively in a fast paced, high-volume environment. Typing ability of 35wpm+ Demonstrated knowledge of and experience with Microsoft Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail Ability to identify customer issues and identify appropriate tasks Must successfully adhere to schedule, attendance and required deliverables/deadlines. Demonstrates patience and empathy and have the ability to work collaboratively with others
