Customer Service Specialist Position Available In DeSoto, Mississippi
Tallo's Job Summary: The Customer Service Specialist role at a Tupelo client involves handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing information about products and services. The position requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. Previous experience in a call center or customer service role is preferred. Training starts on June 16th, with specific working hours outlined for the initial training period and subsequent regular shifts.
Job Description
Sterling Search Partner is helping a Tupelo client with its search for a Call Center Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services. Interviews will be the week of May 19th Start Date is June16th While in training you will work: The first 2 months Monday
- Friday 8:00AM to 5:00PM After training you will work: 5 days a week between Monday
- Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM
- 8:00PM Saturdays are required and your shift will be either 7:00AM
- 3:30PM or 8:30AM
- 5:00
PM Key Responsibilities:
Answer incoming calls promptly and professionally. Respond to customer inquiries and provide accurate information. Resolve customer issues and complaints effectively and efficiently. Maintain detailed records of customer interactions in the database. Collaborate with team members and departments to improve customer service processes. Meet or exceed performance metrics, including call volume and customer satisfaction. Stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; additional education is a plus. Previous experience in a call center or customer service role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in computer systems and software. Ability to work in a fast-paced environment and handle stressful situations
