Service Advisor/ Service Writer Position Available In DeSoto, Mississippi

Service Advisor/ Service Writer 3.4 3.4 out of 5 stars 2887 Mcingvale Road, Hernando, MS 38632 Service Advisor Principle Toyota of Hernando – Hernando, MS Full-Time | Commission-Based |

Earning Potential:

$80K-$100K+ Be the Voice of Exceptional Care At Principle Toyota of Hernando , we don’t just fix cars — we build trust, relationships, and loyalty. As a Service Advisor , you’ll be the face of the dealership for every guest who walks into our service drive. You’ll listen, lead, and communicate with confidence to ensure our guests get the care they deserve — and our technicians get the info they need to perform at their best. We’re growing and looking for a polished, people-first advisor who thrives on providing clarity and confidence during the service experience. What You’ll Do Greet every guest professionally and proactively, setting a tone of care and hospitality Listen closely to customer concerns and translate symptoms into technician-ready repair orders Review inspections and service recommendations with transparency and credibility Communicate repair status updates and estimated timelines via phone, text, and in-person Guide customers through warranty, maintenance, and upsell opportunities Close repair orders and collect payment with clarity and professionalism Help maintain high CSI and repeat guest retention through personal follow-up What We’re Looking For 2+ years of service advising experience at a dealership or high-volume independent shop Excellent written and verbal communication skills Strong understanding of basic automotive systems and maintenance cycles Experience with Tekion, CDK, Reynolds & Reynolds, or similar service software Ability to multi-task in a fast-paced, guest-facing environment High integrity and a proactive, team-first attitude Valid driver’s license and clean

MVR Why You’ll Love It Here Strong Pay Plan:

Base + commission + spiffs; top advisors earn $100K+

Busy Drive:

Consistent flow of guest-pay, maintenance, and warranty work

Career Growth:

Pathways to Senior Advisor, Service Drive Manager, Service Manager career path

Benefits:

Medical, Dental, Vision, 401(k) with match,

PTO, Paid Holidays Culture:

Guest-first, technician-supported, team-led environment Ready to Build Something Bigger? If you’re ready to step into a role where you can truly own the guest experience and grow your career in a high-integrity, high-performance shop — we want to talk to you. and take the next step with Principle Toyota of Hernando.