Customer Service Agent 1 Position Available In Forrest, Mississippi
Tallo's Job Summary: The Customer Service Agent 1 role in the Operations department involves resolving customer inquiries via email, text, and phone. The position reports to a Supervisor and requires adherence to company policies and procedures. Applicants must pass a background check, possess a high school diploma, and have 1-3 years of customer service experience. This is a non-exempt position with equal opportunity employment.
Job Description
JOB TITLE
Customer Service Agent
I DEPARTMENT
Operations
REPORTS TO
Supervisor
FLSA STATUS
Non-Exempt
OUR GUIDING PRINCIPLES
Make every interaction Count Act with Respect and Integrity Demonstrate Passion for Continuous Improvement Be Worthy of Trust from all Stakeholders Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. Resolves customer’s inquiries and concerns in accordance with the client and company policies. Provides customer support through email, text, and phone calls. Complete and pass an eQIP background check upon being hired and every 5 yrs. Follows strict work instructions and SOPs that may vary. Adapts to continual changes to work instructions and procedures as needed. Meets expectations for all balance scorecard metrics; demonstrates improvement over time. Follows proper escalation procedures for unsolved customer requests. Maintains productivity in accordance with support program and company standards. Attends and participates in team meetings and required training sessions. Provides mentoring to other CSRs as needed. Follows all safety, ethics, human resources and security policies and procedures. Regular and consistent attendance is an essential function of the job. High school diploma or equivalent required. College degree preferred. 1-3 years of customer service experience required. Must be 18 years of age or older. High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
