Call Center Agent Position Available In Harrison, Mississippi

Call Center Agent Biloxi, MS 39532

Job Number:

MK16332418

Pay Rate:

$14.5-15 / hour
Job Description

Job Title:

Call Center Agent Location:

 Biloxi, MS

Schedule:

 Full time or part time

Pay Rate:

 $14.50/hr

Essential Job Responsibilities:

Answers and triages inbound calls in a high-volume call center.
Assist patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
Receives and forwards patient requests to appropriate clinical staff in a timely manner.
Enters patient information into the electronic health records (EHR) system.
Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

Education:

High School Diploma or equivalent.

Other Requirements:

1 – 2 years’ experience in medical office administration highly preferred. Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
Must demonstrate ability to analyze data and resolve complex problems.
Must have the ability to work independently while managing time and workload appropriately.
Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
Experience with medical scheduling/billing systems preferred.
Exceptional customer service, interpersonal skills, and communication skills.
Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrate typing speed of 45 wpm. By submitting your information with us, you consent to receive electronic communications through methods such as Email and Text (SMS).