Call Center Agent Referral Representative Position Available In Harrison, Mississippi
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Job Description
Call Center Agent Referral Representative 3.3 3.3 out of 5 stars Biloxi, MS 39532
Essential Job Responsibilities:
Answer inbound and place outbound calls with efficiency while maintaining professionalism and complying with all HIPPA regulations. Decipher and process inbound referrals from outside providers in a timely manner. Communicate with referring offices when necessary to obtain correct patient information for referral processing efficiency. Submitting tasks to clinical team for approval when necessary. Ability to multitask and maintain daily workflow records. Performs referral duties as assigned. Answer and triages inbound calls in a high-volume call center. Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner. Receives and forwards patient requests to appropriate clinical staff in a timely manner. Enters patient information into the electronic health records (ModMed) system. Recognizes and escalates complex issues to the Call Center Team Lead or Manger for guidance. Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc. Performs other duties as assigned.
Education:
High School Diploma or equivalant. 1-2 years’ experience in medical office administration highly preferred.
Other Requirements:
Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast paced environment with frequent disruptions. Must demonstrate ability to analyze data and resolve complex problems. Must have the ability to work independently while managing time and workload appropriately. Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred. Experience with medical scheduling/billings systems preferred. Exceptional customer service, interpersonal skills, and communication skills. Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
