Client Support Technician Position Available In Hinds, Mississippi

Client Support Technician Mississippi Department of Finance & Administration 501 N West St, Jackson, MS 39201 About the

Agency:

The Mississippi Department of Finance Administration (DFA) plays a critical role in the administration’s mission to implement a more efficient and effective government for all Mississippians. From ensuring State employees receive their pay to maintaining the State’s historic buildings, DFA is vital to helping us continue putting Mississippians first. This position is located in the Office of Information Technology Department of DFA. About the

Position:

The position’s primary duties will include technical customer support and training for end-users, set-up and maintenance of desktop and laptop computers, installation of computer software and peripherals, support for software applications (ex O365, Office Suite) and assisting the network team in configuring network devices.

Preferred Qualifications:

High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience. A college degree in an IT specific area of study is preferred. What You’ll Need to be

Successful:

This position requires experience in system administration, maintenance, and end-user IT support to include Windows OS, experience with enterprise-level help desk ticketing systems, extensive knowledge of PC hardware and software applications, basic knowledge of MS Office Suite and Office 365, strong troubleshooting, analytical, problem-solving skills, and highly detail-oriented, strong document skills, and able to make connections between similar technical issues. Must be a self-starter who proactively responds to customer needs and agency priorities. Provides a full range of on-site and remote end user support primarily in an office automation and office systems operating environment. Provides support for complex communication devices. Provides technical support to clients by identifying, analyzing and resolving client issues. Issues may vary from simple to more complex but incumbents at this level handle the more complicated issues. Based on the nature of issues resolved, performs and provides analysis on problem issue trends and provides input on proactively addressing these problems.

Job Location :

Hinds County Benefits:

Health/Prescription Insurance Wellness Benefits Life Insurance Optional Insurance Flexible Spending Accounts Paid Personal Leave and Sick Leave Military Leave Up to 10 paid

Holidays Retirement Programs Deferred Compensation State Credit Union Tuition Reimbursement Career Development and Training Promotional Opportunities Career Ladders Job Close Date :

5/20/2025 Questions? Contact HR at 601-359-2824

Job Type:

Full-time Pay:

$36,624.00 – $49,991.76 per year

Schedule:

8 hour shift

Work Location:

In person