Client Support Technician II-1503 Position Available In Hinds, Mississippi

Client Support Technician II-1503 
Salary $36,160.00•$49,358.40 Annually Location 25•HINDS

COUNTY, MS

Job Type Full-Time Job Number 9484-0161-20250505hi Department 0161•DFA-FINANCE

AND ADMINISTRATION

Opening Date 05/06/2025 Closing Date 5/20/2025 11:59 PM Central Agency Minimum Salary $36,160.00 Agency Maximum Salary $49,358.40 About the Agency The Mississippi Department of Finance Administration (DFA) plays a critical role in the administration’s mission to implement a more efficient and effective government for all Mississippians. From ensuring State employees receive their pay to maintaining the State’s historic buildings, DFA is vital to helping us continue putting Mississippians first. This position is located in the Office of Information Technology Department of DFA. If you have any questions, please contact Kesha Funches at 601-359-2824. About the Position The Mississippi Department of Finance & Administration is seeking a Client Support Technician II for the Office of Information Technology. The position’s primary duties will include technical customer support and training for end-users, set-up and maintenance of desktop and laptop computers, installation of computer software and peripherals, support for software applications (ex O365, Office Suite) and assisting the network team in configuring network devices. What you’ll need to be Successful This position requires experience in system administration, maintenance, and end-user IT support to include Windows OS, experience with enterprise-level help desk ticketing systems, extensive knowledge of PC hardware and software applications, basic knowledge of MS Office Suite and Office 365, strong troubleshooting, analytical, problem-solving skills, and highly detail-oriented, strong document skills, and able to make connections between similar technical issues. Must be a self-starter who proactively responds to customer needs and agency priorities. Provides a full range of on-site and remote end user support primarily in an office automation and office systems operating environment. Provides support for complex communication devices. Provides technical support to clients by identifying, analyzing and resolving client issues. Issues may vary from simple to more complex but incumbents at this level handle the more complicated issues. Based on the nature of issues resolved, performs and provides analysis on problem issue trends and provides input on proactively addressing these problems. Preferred Qualifications High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience.

Agency Preferred Qualifications:

A college degree in an IT specific area of study is preferred.

DESCRIPTION

BENEFITS
QUESTIONS
No available description
Employer
State of Mississippi
Address
210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone