Client Support Technician II Position Available In Hinds, Mississippi
Tallo's Job Summary: Client Support Technician II position at the Mississippi State Department of Health offers a salary range of $36,160.00 to $54,294.24 annually. The role involves providing technical assistance over the phone or email, remote troubleshooting, and escalation of calls as necessary. Candidates must have helpdesk/call center experience, strong computer skills, and knowledge of IT products/services. Successful candidates will possess excellent communication skills and familiarity with Microsoft Office applications. This is a non-state, time-limited position.
Job Description
Client Support Technician II
Salary
$36,160.00•$54,294.24 Annually
Location 25•HINDS
COUNTY, MS
Job Type
Full-Time
Job Number
9484-0301-20250425HDS
Department
0301•HEALTH BOARD
Opening Date
04/29/2025
Closing Date
5/6/2025 11:59 PM Central
Agency Minimum Salary
$36,160.00
Agency Maximum Salary
$54,294.24
About the Agency
The Mississippi State Department of Health’s mission is to protect and advance the health, well-being, and safety of everyone in Mississippi. Questions about this position can be directed to recruitment@msdh.ms.gov.
About the Position
The individual selected for this position will serves as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Command and display complete understanding of the Spirit and WIC Connect software, policies, and frequently asked questions as applicable to the Helpdesk for participant, clinical and or vendor related questions as trained. Have a thorough understanding of the OHIT ticking system. Provide accurate information on IT products or services. Escalates calls to a higher level of support within given time guidelines. Must have helpdesk/call center experience, excellent computer skills, must have the ability to perform desktop installation and provide remote technical troubleshooting. This is a Non-State, TIME-LIMITED (14) position.
What you’ll need to be Successful
To be successful, candidate must have well written and oral communication skills. Must also have intermediate or advanced knowledge of Microsoft Word, Excel, PowerPoint, Publisher, Teams, and Zoom.
Preferred Qualifications
Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience. •
Agency Preferred:
Associate’s Degree and call center experience/helpdesk, relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and one (1) to three (3) years of end user support experience.
No available description
Employer
State of Mississippi
Address
210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone
601-359-1406
601-359-1406
Website
http://agency.governmentjobs.com/mississippi/default.cfm
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