Client Support Technician Team Lead Position Available In Hinds, Mississippi
Tallo's Job Summary: Accountable for supervising a team providing IT end user service management support. Responsibilities include overseeing IT end user service management support, software, hardware, training, and team leadership. This full-time position with the Department of Revenue in Mississippi offers a salary range of $50,798.15 to $69,339.47 annually, with benefits such as flexible work hours, retirement plan, and health insurance. Successful candidates should have strong customer service skills, troubleshooting knowledge, time management abilities, and attention to detail. A high school diploma and 5-8 years of experience in IT end user support are preferred qualifications. Contact De'Andria Trunnell at deandria.trunnell@dor.ms.gov for inquiries.
Job Description
Client Support Technician Team Lead
Salary
$50,798.15•$69,339.47 Annually
Location 25•HINDS
COUNTY, MS
Job Type
Full-Time
Job Number
9486-0181-20250521hi
Department
0181•DEPARTMENT
OF REVENUE
Opening Date
05/21/2025
Closing Date
5/27/2025 11:59 PM Central
Agency Minimum Salary
$50,798.15
Agency Maximum Salary
$69,339.47
About the Agency
The Department of Revenue is the primary agency for collecting tax revenues that support state and local governments in Mississippi. For inquiries regarding this position, you can contact De’Andria Trunnell at deandria.trunnell@dor.ms.gov
About the Position
Accountable for supervision of a team who provides IT end user contractual service management support services. Responsible for supervision of the provision of IT end user service management support, including portfolio of software and hardware products. Oversees end user start up and ongoing usage training. This position typically exists in an environment where a small team of IT end user support staff is required due to the number of end users supported.
Benefits Offered:
Flexible Work Hours, Retirement Plan, Deferred Compensation Plan, Group Health Insurance, Paid Holidays, Paid Vacation and Sick Time.
What you’ll need to be Successful
Good customer service skills are required. Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops. Good time management and the ability to work with a team and possess good leadership skills. Attention to detail is critical.
Preferred Qualifications
Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment.
No available description
Employer
State of Mississippi
Address
210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone
601-359-1406
601-359-1406
Website
http://agency.governmentjobs.com/mississippi/default.cfm
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