CSR – Customer Service Representative Position Available In Hinds, Mississippi

CSR – Customer Service Representative

LOW DOWN AUTO

Jackson, MS 39206 Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about products and services to assist customers in making informed decisions. Handle customer complaints and resolve issues effectively while maintaining a positive attitude. Conduct outbound calling to follow up on customer feedback and satisfaction. Maintain detailed records of customer interactions and transactions in our database. Collaborate with team members to improve processes and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide the best service possible. Skills Proven experience in customer service or client services is preferred. Strong sales skills with the ability to upsell products when appropriate. Excellent communication skills in English; multilingual abilities are a plus. Proficient in using office software and computer systems for data entry and record keeping. Ability to type efficiently while communicating with customers. Strong problem-solving skills with a focus on customer satisfaction. Ability to work independently as well as part of a team in a fast-paced environment. Join us as we strive to provide outstanding service to our clients while fostering a supportive and collaborative workplace culture!

Job Types:

Full-time, Part-time Pay:

$18.81 – $21.38 per hour Expected hours: No less than 20 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off

Shift:

Day shift

Work Location:

In person