Customer Experience Specialist Position Available In Hinds, Mississippi

Customer Experience Specialist

KALALOU – 4.0

Jackson, MS Job Details Full-time From $34,000 a year 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Customer service Organizational skills Computer skills Associate’s degree Leadership Communication skills Entry level Full Job Description Join a Company Where Relationships Matter We are a respected and established importer of gift and home decorative accessories, proudly serving both retail partners and individual customers across the country. As our business continues to grow, we are looking for a Customer Experience Specialist to join our dynamic team. This is more than just a job—it’s an opportunity to build a fulfilling career in customer care within a supportive, collaborative environment. We believe customer service is not just a department—it’s the heart of who we are. If you are someone who thrives on making meaningful connections, solving problems with empathy, and growing professionally with a company that values integrity and excellence, we want to meet you. What You’ll Do Serve as a frontline ambassador of our brand, ensuring every interaction reflects our values of care, quality, and respect. Manage customer inquiries via phone and email with warmth, attentiveness, and professionalism. Process and finalize customer orders with accuracy and efficiency. Provide thoughtful solutions to customer concerns, following up to ensure complete satisfaction. Stay informed about our product line and communicate updates clearly to customers. Participate in ongoing training and occasional travel to trade shows. Collaborate with leadership to continuously enhance the customer experience. What We’re Looking For A genuine passion for helping people and creating positive experiences. Excellent and efficient communication skills—both written and verbal—with a naturally warm and engaging tone. Previous customer service experience is a plus, but we’re more focused on attitude and potential. Strong organizational skills, with the ability to prioritize, multitask, and adapt in a fast-paced setting. A team player who brings a competitive spirit, positive energy, and a willingness to learn and grow. Basic computer proficiency and a readiness to complete a pre-interview questionnaire. Why Join Us? Be part of a company that’s both well-established and evolving with new opportunities. Receive in-house training with long-term potential for growth and advancement. Represent beautiful products that bring joy to homes and hearts. Work in a culture that values teamwork, respect, and genuine service. If you’re looking for more than a job—and want to invest your talents in a company that will invest in you—apply today. We’re excited to meet the next valued member of our customer experience team. Additional opportunities for incentive bonuses each month.

Job Type:

Full-time Pay:

From $34,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Shift:

8 hour shift

Education:

Associate (Preferred) Ability to

Commute:

Jackson, MS 39209 (Required)

Work Location:

In person