Customer Service Representative II Position Available In Hinds, Mississippi

Customer Service Representative II

Salary
$26,185.60

• $35,743.34 Annually
  Location 25
• HINDS

COUNTY, MS

Job Type
Full-Time
Job Number
9038-0811-20250520hi
Department
0811

• PUBLIC

SERVICE COMMISSION

Opening Date
05/20/2025
Closing Date
5/30/2025 11:59 PM Central
Agency Minimum Salary
$26,185.60
Agency Maximum Salary
$35,743.34
About the Agency
The Mississippi Public Service Commission supervises and regulates certain communication companies, electric, gas, water, and sewer utilities. It is the Commission’s responsibility to see that rates and charges for service are just and reasonable, that approved rates are adhered to, that utility service is reasonably adequate, and that facilities constructed or acquired by utilities are required to serve the public. In carrying out its responsibilities, the commission answers and investigates various types of complaints from. The agency is divided into three districts: Northern, Central, and Southern. This opening is for the Central District. The Central District serves 22 counties and is headquartered in Jackson. If you have any questions contact LeMia Jenkins at Lemia.

Jenkins@psc.ms.gov or at (601) 961-5813.
About the Position
The Central District seeks a qualified professional to serve as a Customer Service Representative. This person will be a valued member of the complaint investigative staff and responsible for handling consumer complaints of the Central District. A Customer Service Representative will be assigned multiple complaints a day so an ability to multitask is essential. It is the Customer Service Representatives’ job to ensure utility customers are receiving fair and adequate service from their provider.
What you’ll need to be Successful
Proficiency in Microsoft Office Suite (Including Excel, PowerPoint, and Outlook)

• High school degree or GED Equivalent
• Experience with office equipment (i.e., fax, printer, scanner, etc.)
• Written and verbal communication skills
• Multitasking and time management skills
• Ability to be present in the office during regular business hours
• Professional attitude and appearance
  Preferred Qualifications
  Typically requires High School Diploma or equivalent and 2-4 years of experience.

Agency preferred qualifications:

Excellence in Microsoft Office Suite

• Prior experience in a similar position
  Characteristics of Work
  See MSPB Careers for information regarding this classifications
  Employer
  State of Mississippi
  Address
  210 East Capitol Street
  Suite 800
  Jackson, Mississippi, 39201
  Phone
  601-359-1406
  601-359-1406
  Website
  http://agency.

governmentjobs.com/mississippi/default.cfm

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