Customer Service Representative III Position Available In Hinds, Mississippi
Tallo's Job Summary: The Mississippi Department of Child Protection Services is hiring a Customer Service Representative III with a salary range of $28,542.30 - $44,597.35 annually. This full-time position in Hinds County, MS, requires a High School Diploma or equivalent and 3-6 years of experience. The role involves providing customer service with technical knowledge acquired through experience, triaging calls, and demonstrating good communication and problem-solving skills. Working with MDCPS offers the opportunity to make a meaningful impact on Mississippi's at-risk children and families.
Job Description
Customer Service Representative III
Salary
$28,542.30•$44,597.35 Annually
Location 25•HINDS
COUNTY, MS
Job Type
Full-Time
Job Number
9039-0681-20250415hi
Department
0681•CHILD
PROTECTION SERVICES
Opening Date
04/16/2025
Closing Date
4/21/2025 11:59 PM Central
Agency Minimum Salary
$28,542.30
Agency Maximum Salary
$44,597.35
Preferred Qualifications
Typically requires High School Diploma or equivalent and 3-6 years of experience.
About the Agency
The Mississippi Department of Child Protection Services (MDCPS) is committed to protecting and nurturing Mississippi’s at-risk children and families. MDCPS offers a variety of positions statewide, including social work positions providing case management services and working with potential foster families, supervisor positions providing clinical and administrative support, and agency support positions such as policy development, human resources, information technology, program management, training, and budgeting/finance. Working with MDCPS will give you the chance to make a life-changing difference for Mississippi’s most vulnerable children and families. This opportunity is within the Division of Human Resources, located at the State Office to serve as the Call Center Liaison. If you have any additional questions, you can contact Touya Johnson of Workforce Development at 601-301-8494 or touya.johnson@mdcps.ms.gov
About the Position
The level-three Customer Service Representative position is accountable for providing customer service that requires knowledge of procedures and processes within a specific area or function. At this level, employees provide information, answers, and guidance using technical knowledge acquired through experience.
What you’ll need to be Successful
Professional commitment to and caring about clients and the larger profession of child welfare. Ability to triage calls of an emergent nature. Efficient organizational and time management skills. Good oral and written communication skills. Positive work morale. Ability to be flexible in thinking and problem solving. Realistic expectations about the difficulty and challenges of the work. Ability to handle an often-unpredictable work environment. Performance of work requires the employee to organize their work on a daily or weekly basis and exercise independence and judgment that is greater than lower-level positions. The incumbent demonstrates the ability to research, clarify, explain, and resolve non-routine issues.
Characteristics of Work
See MSPB Careers for information regarding this classifications
Employer
State of Mississippi
Address
210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone
601-359-1406
601-359-1406
Website
http://agency.governmentjobs.com/mississippi/default.cfm
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